Express Shipping is only good for in-stock items. We usually ship in 2 to
3 business days. Please allow this time before product is actually shipped.
Orders must be received prior to noon EST for Express Shipping. Saturdays,
Sundays or Bank Holidays are not considered business days. Express orders
will be charged the express fee and any oversized charge fees for heavy items
(ex. beds, diners, carriers).
Our product selection has been created to cater to customers serious about
their dogs. Several of our selections are handcrafted and custom made, and
may take many weeks to arrive to you, so please be patient regarding delivery
time. Please check the availability listing associated with each item, as
we do not keep many of our items in stock. Contact us if you have an immediate
shipping need and we will provide you with an estimated delivery time. Occasionally,
items are backordered. If this is the case, we will contact you immediately
to let you know. Every attempt will be made to get purchases to you as quickly
as possible!
Your credit card will be charged at the time of purchase and will take anywhere
from 2-8 weeks depending on the item. Please see individual item "Availablity"
for time frame.
NOTE: Saturdays, Sundays or Business Holidays are not considered
business days.
Shipping is paid by and is the responsibility of the customer both ways.
We carefully package each order, and we are very careful that each order is
complete. Once it is shipped, all transactions involving Customs will be between
Customs and the customer. Return shipping is paid by the customer. Shipping
charges on the orders cannot be refunded, however, in most cases if merchandise
is exchanged, shipping charges will not be added to the exchange.
If you have multiple items, we will hold the order and ship everything at
once.
DAMAGED ITEMS If an item arrives damaged, you must notify
us within 48 hours of receipt. We will send a call tag to pick up the item
from you. If the box appears damaged upon receipt, do not sign for it and
it will be returned to us. We will send an exchange or credit you for the
item minus shipping/handling.
You will receive automatic e-mail tracking updates for your order and shipping
status. You can also verify status at anytime through your order confirmation
link sent to you by e-mail.
UPS does not deliver on Saturday, Sunday or business holidays nor do they
deliver to Post Office boxes.
Orders shipped to Alaska, Hawaii, Puerto Rico and the US Virgin Islands must
select UPS 2nd Day Priority.
UPS charges are calculated in real time based on shipment rates and weight.