GENERAL RULE
If you are unsatisfied with an item, please contact us at info@elucho.com
, subject “Return Request” for us to provide you with an RMA #.
You have 30 days upon receipt
to return the unused product to us in its original packaging with tags, invoice
and/or receipt slip, for a full 100% money-back guarantied. Return shipping
must be paid by the customer and the package must be insured with a tracking
number. We will not accept packages that do not have an RMA#.
If you would like to exchange your item, please e-mail us at
info@elucho.com, subject “Can
I Change my item.” To expedite your exchange request, please include
your order confirmation number and specify which item/size/color you would
like to get in exchange.
You have 30 days upon receipt
to exchange the unused product to us in its original packaging with tags,
invoice and/or receipt slip. Return of exchanged item must be shipped insured
with a tracking number.
Please understand that we cannot honor refunds or exchanges
for any merchandise that is sent back us after 30
days, has been used, or is not in its original new condition.
We encourage you to measure your pet as accurately as possible, as we will
allow one exchange per item. After one, each exchange will incur a re-stocking
and shipping & handling fee of $15.
EXCEPTION: MADE TO ORDER ITEM
We are sorry but we cannot accept returns or exchanges on Made to
Order, custom or personalized items.
Should you detect a workmanship defect, you have 15
days upon receipt to process a claim at info@elucho.com,
subject “Made to Order defect.” To expedite your claim, please
include your order confirmation number and specify the defect.
We cannot cancel order on Made to Order, custom or personalized items, once
it has been processed. You have a 48 hour Grace
Period (from the time you place the order) to cancel, no questions
asked. We must receive an email from you at info@elucho.com
and you must receive a response back from us for the cancellation to be effective.
If you cancel the order after the 48 hour grace period, you will be issued
a store credit for the purchase of any item of your choice.
SALE ITEMS!
All Sale Items are Final Sale and cannot be returned!